There are the regular customers and there are THOSE customers.
What i mean is, after serving customers for awhile you'll
notice something else. The regular customers are those no-
nonsense buyers, these are the ones that just drop by at your store
and buy stuff.... But after awhile, you get THOSE customers who
are a league of their own. They come in all sizes and types.
the High-priced customers: they're the type who are looking for a
much higher priced items. Example for these buyers are the
ones who are still looking for P50 per kilo of rice when it's all over
the news that rice had gone down already, in this case, we try to
explain that the P50 per kilo now is at P42 and the P40/kilo is now
P35... but still they think i'm just trying to sell them b.s. to make a
buck... so they go to other stores and buy the same kind of rice at
the price they think it should be.....
The Two-brand but only one thing we're buying customers... these
type go to your store and go "can i please buy some colgate, close
-up green" or " 1 EQ pampers large please". it makes you wonder if
your going to give them colgate or close-up, or if its EQ or
pampers... when you ask them...they look at you as if your stupid
or something. Try educating them a little bit, you'll feel the blunt
of their tongue or feel really mean for making them feel dumb.
The Mind Changers - these types are really hard to please, they are
the ones who come up the store and and ask for something like
Ovaltine, then after a few minutes would come back and decide he
wants Milo instead, and later in the afternoon would bemoan the
fact that we should have offered him nescafe 3-in-1 earlier coz he's
getting sleeping with the hot milo he drank. Then later in
the evening would tell us that he should have kopiko coz he's
really sleep now...(which at that point would get us thinking, please
don't buy coffee coz you won't get any sleep), and behold by
morning he'll be at the store, asking for ovaltine and the cycle
repeats itself again. Believe me they come in hot drink brand mind
changer, diaper brand mind changer, toothpaste, shampoo (and for
the love of God --there are over 12 different brands of shanpoo,
with over 6 variants for each brand), noodles and SARDINES (don't get me started on sardines)
The Diet Concious - not just the chubby ones, we get more slender
ones who are diet concious customers. These are customers who
insists on buying "JUNK" food that's healthy, canned goods without
preservatives, powdered juice that's fresh, softdrinks without
calories, and chocolate bars that have more cocoa than sugar (coz
they've been told by a teacher its less fattening if its content have
more cocoa).
The Highly Educated customers - these are the great einsteins of
all customers, they have good and bad comments on every single
product, from what the contents are in a certain product, how it is
made, its nutritional value, how it affects the environment, or how
you would smell after using the product of course depending on
your body type. They're the most beloved by others customers,
coz they know everything (product wise). Although to be fair,
sometimes their comments are uncalled for, like ovaltine for
example....our sales plummet after one einstein said, the reason it
taste different from milo is because its made in a cointainer where
cockroaches stay during the evenings when production stops.
I did ask the einstein where he go the info, (maybe i thought he
work for ovaltine or something... he told me a fmily member told
him so...by the way that family member does not work for ovaltine
also..hehehehe).
And lastly, the tambay customer, these are the type of customer wherein all they do is stay at the store, they wake up and stays with the store until closing time, only leaving when nature calls. they keep the other customers in line, they also act as extended salesmen of the store, talking about new products that has come in and enticing other customers to buy more.
Don't get me wrong, i love my customers, they pay for my
overhead, and it makes me smile a lot with the stories the weave
on why they think a product should be bought and others not. But
sometimes, i can really see how a person can be molded by a TV
personality, a family member or even by a teacher when it comes
to buying a product. The sad part of it all, sometimes, misguided
info can hurt rather than help a product.
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